Refund Policy
ZicNet Refund Policy explains what information to send, how connection or billing issues are reviewed, and when refunds may not apply.
Updated 2026-06-20
Refund handling should be transparent, condition-based, and tied to the actual usage state of the account.
When to request
Users should request a refund when a connection issue cannot be resolved after providing device, app, screenshot, ISP, and time-of-issue details to support.
Information needed
A request should include account email, transaction reference when available, purchased plan, issue description, and support evidence. Missing information can slow processing.
Possible exclusions
Refunds may not apply when an account violates acceptable use, publishes a subscription link, uses the service abusively, or has consumed service beyond a reasonable threshold.
Refund requests should be sent to [email protected] so the handling history is clear.